Shipping

We send your order as insured package. We work together with several couriers, applying each package with a tracking number. Each shipment is insured with 500 Euro, protecting you from any shipping risks.

EU order 4 - 8 business days/ International orders up to 12 business days

Shipping costs

Priority handling

Your order will be processed and dispatched by us with priority. This results in your shipment being handed over to the shipping service provider on the same day or at the latest on the following day (upon receipt of payment).

After dispatch, you will receive the link to your personal shipment tracking. If you choose the Priority option, a fee of €2.00 will apply.

This service is offered by Impericon and does not affect the duration of delivery by the shipping service provider. Please note that no shipping takes place on weekends and holidays.

Climate neutral shipping

If you decide to have your order sent climate-neutrally, you are making a sustainable and valuable contribution to climate protection. The additional costs of €0.25 will compensate the CO2 emissions of your parcel shipment.

How does it work?
Your amount goes into certified CO2 investment programmes (e.g. biomass, wind farms, waste management) and compensates the CO2 emissions of your parcel shipment.

Delivery Time / Availability

The duration of delivery depends on the method of payment. Orders via PayPal and Direct Money Transfer are ready for shipping within 48 hours. The prepaid orders will be dispatched as soon as we received the payment on our bank account. The bank processing can take up to one week. At times of great demand and parallel orders it can happen that an article is not available anymore, even though it was still marked as available when you ordered. In that case you will be immediately notified and our customer service will help you finding a suitable alternative.

Tracking

With your order you will receive a tracking link, enabling you to constantly check the status of your order on the couriers website. With this feature you will be able to exactly find out when to await your package.

Delivery

The couriers will try to reach you twice: If the mailman does not meet you personally, he will leave the package with your neighbors. If the mailman does not meet anybody on second attempt, the package will be stored at your local post office, and you will have seven work days time before it will be send back to us.

Import taxes, duty fees and duty costs

For orders which are sent beyond Germany import taxes, duty fees and duty costs can be applied by the country of destination. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These are dependent on the import regulations of the receiver's country. For more information please contact your local customs office.